Smart Water Monitoring for Property Managers
Smart Water Monitoring for Property Managers
A centralized platform enabling property managers to easily monitor leak detectors and promptly respond to emergencies across multiple locations.
A centralized platform enabling property managers to easily monitor leak detectors and promptly respond to emergencies across multiple locations.
Project overview
Project overview
To scale their business, our client aimed to offer property managers a centralized way to monitor leak detectors, manage alerts, and promptly respond to issues across multiple locations. We were tasked with designing a platform that enables this new audience to quickly identify issues and respond promptly to potential leaks.
To scale their business, our client aimed to offer property managers a centralized way to monitor leak detectors, manage alerts, and promptly respond to issues across multiple locations. We were tasked with designing a platform that enables this new audience to quickly identify issues and respond promptly to potential leaks.
🙋🏼♀️ My role
🙋🏼♀️ My role
As the UX designer on the team, I was responsible for leading the initial discovery and definition phases of the design process. My role included:
As the UX designer on the team, I was responsible for leading the initial discovery and definition phases of the design process. My role included:
Conducting the initial discovery session with the client to gain insight into project goals, scope, and expectations
Create user personas to represent our target audience accurately
Define and prioritize features based on user needs and project objectives
Create user flows and wireframes aligned with the defined requirements
Supported the creation of final screens once the client had approved a UI concept
Conducting the initial discovery session with the client to gain insight into project goals, scope, and expectations
Create user personas to represent our target audience accurately
Define and prioritize features based on user needs and project objectives
Create user flows and wireframes aligned with the defined requirements
Supported the creation of final screens once the client had approved a UI concept
I was one of two designers on this project, working alongside a UI Designer.
I was one of two designers on this project, working alongside a UI Designer.
The design process
The design process
🔍
Discover
Discover
Conducted discovery sessions to better understand the client's vision, user needs, and project goals.
Conducted discovery sessions to better understand the client's vision, user needs, and project goals.
📌
Analyze and define
Analyze and define
Translated findings into user personas, define key user stories, and prioritize features.
Translated findings into user personas, define key user stories, and prioritize features.
✏️
Ideate
Ideate
Created user flows and wireframes to explore and align on key interactions.
Created user flows and wireframes to explore and align on key interactions.
🎨
Propose
Propose
Created UI designs for client validation, along with a clickable prototype.
Created UI designs for client validation, along with a clickable prototype.
The challenge
The challenge
Design a solution that enables property managers, concierges, and maintenance staff to:
Monitor leak detectors across multiple units and buildings
Receive and manage alerts in real time
Contact homeowners quickly to take action
Design a solution that enables property managers, concierges, and maintenance staff to:
Monitor leak detectors across multiple units and buildings
Receive and manage alerts in real time
Contact homeowners quickly to take action
About the client
About the client
The client provides smart water monitoring and leak detection solutions for homes and businesses. Their devices help prevent water damage by tracking usage and identifying leaks in real time.
The client provides smart water monitoring and leak detection solutions for homes and businesses. Their devices help prevent water damage by tracking usage and identifying leaks in real time.
This project focused on expanding the product ecosystem to support professional property staff managing multiple locations.
This project focused on expanding the product ecosystem to support professional property staff managing multiple locations.
Design brief canvas
Design brief canvas
To kick off the discovery phase, I used a Design Brief Canvas to frame the project. It was completed using insights from the client's initial documentation, our discovery session, and complementary desk research.
To kick off the discovery phase, I used a Design Brief Canvas to frame the project. It was completed using insights from the client's initial documentation, our discovery session, and complementary desk research.
User flow showcasing a device limit edge case.
Main flows included:
Account Creation
Streamlining the process for users to create accounts, ensuring a seamless onboarding experience.
Dashboard Creation
Enabling property managers to effortlessly monitor multiple devices and properties from a centralized interface.
Inviting Condo Owners
Facilitating efficient communication by enabling property managers to invite condo owners to share their device information.
Device Search and Direct Access
Enable support agents to quickly search for a device by ID and go straight to its detailed view, bypassing customer and location navigation when needed.
User flow for setting up alert preferences.
User flows
Based on the user personas’ goals and pain points, the user stories and product features were refined. These were prioritized using an MVP and a red routes matrix, helping us align with the client on priorities and create a work roadmap. Each story turned into a workflow.
Part of the user flow for setting up a dashboard and connecting devices.
User personas
Next, we created user personas. Although the product was primarily aimed at property managers, we also considered other key users such as building concierges and condo owners.
By identifying users’ goals, needs, and pain points, we were able to define user stories and move forward with the next phase of the design process.
User personas
Next, I created user personas based primarily on information provided by the client.
By identifying users’ goals, needs, and pain points, we were able to define user stories and move forward with the next phase of the design process.
User flows
Based on the user personas’ goals and pain points, the user stories and product features were refined. These were prioritized using an MVP and a red routes matrix, helping us align with the client on priorities and create a work roadmap. Each story turned into a workflow.
Part of the user flow for setting up a dashboard and connecting devices.
Main flows included:
Account Creation
Streamlining the process for users to create accounts, ensuring a seamless onboarding experience.
Dashboard Creation
Enabling property managers to effortlessly monitor multiple devices and properties from a centralized interface.
Inviting Condo Owners
Facilitating efficient communication by enabling property managers to invite condo owners to share their device information.
Alerts Management
Designing intuitive flows for users to receive alerts promptly and access alert history, ensuring timely action in case of emergencies.
Notification Settings
Allowing users to set up notification preferences for the dashboard.
User flow for setting up alert preferences.
User flow showcasing a device limit edge case.
User flows
Based on the user personas’ goals and pain points, the user stories and product features were refined. These were prioritized using an MVP and a red routes matrix, helping us align with the client on priorities and create a work roadmap. Each story turned into a workflow.
Main flows included:
Account Creation
Streamlining the process for users to create accounts, ensuring a seamless onboarding experience.
Dashboard Creation
Enabling property managers to effortlessly monitor multiple devices and properties from a centralized interface.
Inviting Condo Owners
Facilitating efficient communication by enabling property managers to invite condo owners to share their device information.
Device Search and Direct Access
Enable support agents to quickly search for a device by ID and go straight to its detailed view, bypassing customer and location navigation when needed.
User flows
Based on the user personas’ goals and pain points, the user stories and product features were refined. These were prioritized using an MVP and a red routes matrix, helping us align with the client on priorities and create a work roadmap. Each story turned into a workflow.
User personas
Next, I created user personas based primarily on information provided by the client.
By identifying users’ goals, needs, and pain points, we were able to define user stories and move forward with the next phase of the design process.
From wireframes to UI designs
From wireframes to UI designs
After validating the user flows and wireframes with the client, I handed them off to the UI designer, who developed the visual concepts and design system. Once the UI direction was defined, I supported the creation of UI designs using the established guidelines.
After validating the user flows and wireframes with the client, I handed them off to the UI designer, who developed the visual concepts and design system. Once the UI direction was defined, I supported the creation of UI designs using the established guidelines.
User flow showcasing a device limit edge case.
UXUI Design・IoT, Home Automation Industry
UXUI Design・IoT, Home Automation Industry
2023
2023
Scroll right to explore user flow sample: user setting up a dashboard 👉🏻
Scroll right to explore user flow sample: user setting up alert preferences 👉🏻
Scroll right to explore user flow sample: device limit edge case 👉🏻
Related Projects
Related Projects
This was my first project with this client, setting the foundation for later updates to the Smart Water Monitoring App and Customer Support Dashboard to support a new device and expanded features.
This was my first project with this client, setting the foundation for later updates to the Smart Water Monitoring App and Customer Support Dashboard to support a new device and expanded features.
Customer Support Dashboard
Smart Water Monitoring App